Solutions Onboarding Day 1 Quiz (10 questions)

Q1: What is the name of the interest group that Maria Cruz leads in Spain?

(choose 1 answer)

• Toastmasters

• Salesforce MCs

• Slacademy

• SE Excellence

Where can you find information and help about Onboarding?

• Use the AI search in Slack

• In the #april-emea-fy26-fr-solutions-onboarding-cohort channel

• In the Solutions Onboarding Hub

• Send an email to [e-mail]

Who said, "I discovered that in order to succeed, you must truly get to know your customers and build something for them"?

• Steve Jobs

• Marc Benioff

• Parker Harris

• Henry Ford

Which of these is not one of the stages of Customer-Centric Discovery ?

• Know

• Be

• Collaborate

• Create

Which activity is part of the "Be" stage in CCD?

• Visit Store or Location

• Surface Interesting Insights

• Co-create Plan

• Research the Customer

What does having a Point of View (POV) help with in CCD?

• Understanding business and challenges

• Creating a marketing strategy

• Developing new products

• Analyzing competitors

Which tool could you use to research Vodafone, other than reading the use case?

• Wikipedia

• AI (Einstein, ChatGPT, Gemini)

• Google Maps

• YouTube

What is essential to complete before meeting with any customer?

• Customer Scorecard

• Customer Research

• POV

• Account Plan

Which of these are not scenario-based questions?

• What will your customers expect from you in 5 years time?

• How many products do you sell?

• Can you tell me about a a time when you were unable to meet a customer's needs?

• How soon do you need to fix this problem?

What should you consider about your audience during discovery?

• Their technical skills

• Their position in the pyramid of power

• Their financial status

• Their personal preferences