empathize to feel their concern

what is the vision of the restaurant

to make it a place that feels like home

the values of the restaurant

excellence, execution, consistency, and engagement

to glorify god by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with cfa

how we'll win/get there

leadership development, operational excellence, and community engagement

pests, health and hygiene, time and temperature, cleaning and sanitation, and cross-contamination

Value results and relationships

create eye contact, share a smile, speak with a friendly tone, and always say my pleasure

create moment, say guests name, check in with guests, offer a welcome farewell

acknowledge the situation, consider the context and collaborate with others, and take action to resolve the situation

3 fundamentals of execution

pursue mastery, own the numbers, and help others win

winning hearts every day

operational excellence, crave able food, fast and accurate service, and welcoming environment

cfa review

Quiz

•

Hospitality and Catering

•

Professional Development

•

Practice Problem

•

Hard

Evelyn Rodriguez

Used 2+ times

FREE Resource

28 questions

Show all answers

1.

FILL IN THE BLANK QUESTION

1 min • 1 pt

how to win hearts every day

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

what is the way to win hearts every day

3.

FILL IN THE BLANK QUESTION

1 min • 1 pt

what is excel in execution

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

head model
H

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

head model
E

6.

FILL IN THE BLANK QUESTION

1 min • 1 pt

heard model
A

7.

FILL IN THE BLANK QUESTION

1 min • 1 pt

heard model
R

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