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Mini Test on Feedback Tools

Authored by Huong Quach

Hospitality and Catering

University

10 Questions

Mini Test on Feedback Tools
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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which tool is best for obtaining detailed feedback immediately after a service interaction?

Total market survey

Mystery shopping

Transactional survey

Annual survey

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a common limitation of total market surveys?

Low response rates from participants

Limited sample size

In-depth feedback

Limited questions per process

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

A travel agency wants to ensure that their frontline staff consistently deliver high-quality service. They decide to evaluate the staff's performance secretly. Which tool should they use?

Focus group discussions

Transactional surveys

Mystery shopping

Total market survey

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which method involves qualitative feedback often used to get ideas for service improvement?

Unsolicited customer feedback

Annual surveys

Total market surveys

Mystery shopping

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

A hotel chain wants to understand the overall satisfaction of its guests with their stay. They plan to collect data from all their properties worldwide over the past year. Which feedback collection tool should they use?

Transactional surveys

Mystery shopping

Total market survey

Focus group discussions

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A resort wants to gain insights from specific customer segments, like families and couples, to tailor their services better. Which tool should they use?

Total market survey

Focus group discussions

Service feedback cards

Annual survey

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

A travel agency occasionally gets phone calls from clients providing feedback on their services. They start recording these calls to better understand customer satisfaction and dissatisfaction. Which feedback collection tool does this represent?

Focus group discussions

Unsolicited customer feedback

Online reviews

Annual survey

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