Milady Exam Review - Chapter 31: On the Job

It is recommended that you select which of these people as a role model?

• A friend

• A stylist in the salon

• A client

• A vendor

The first reality when you are in a service business is that your career revolves around __________.

• serving your clients

• making a profit

• making yourself happy

• helping your coworkers

Which of the following methods of compensation is not likely to be encountered in the salon industry?

• Salary

• Commission

• Salary plus commission

• Salary minus tips

Being a good team player includes __________.

• focusing on your own work

• withholding your knowledge

• refusing to be subordinate

• striving to help others

The common range for commissions is __________.

• 15 to 25 percent

• 20 to 30 percent

• 25 to 60 percent

• 50 to 80 percent

When is the best time to think about getting your client back into the salon?

• Before they arrive at the salon

• While they are still in the salon

• Just after they leave the salon

• Several days after they leave the salon

Which payment structure is often used to motivate employees to perform more services, thereby increasing their productivity?

• Salary plus commission

• Salary plus tips

• Hourly rate

• Weekly rate

The Internet is a powerful medium to __________ and attract new clients.

• share secrets

• build your reputation

• reach lost relatives

• improve your skills

The practice of recommending and selling additional services to your clients is known as a.

• incentivizing

• retailing

• hard selling

• ticket upgrading

The term __________ refers to the percentage of the revenue that the salon takes in from services performed by a particular cosmetologist.

• salary

• wage

• commission

• tip