EXAMEN BOLETIN N°60
Authored by Bony Martinez
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Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuáles son los escenarios donde se realiza una validación atípica?
Cliente no tiene TD/TC, problemas con WDE, discapacidad del cliente.
Problemas en conferencia por errores en sistema, discapacidad del cliente o cliente sin TC/TD activas.
Lectura de respuesta a reclamo.
A y C son correctas.
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Si cliente solicita información acerca de aclaraciones sobre productos, servicios, canales o procedimientos.
Se registra en Cliente 360 – Problema 18.
Consultas.
No registrar en Cliente 360.
B y C son correctas.
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
¿Cuenta Sueldo BCP ofrece Puntos Qore?
Correcto.
Falso.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Coordinación para entrega de tarjetas de crédito a domicilio o centro laboral.
FALSO
VERDADERO
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Envío de documentos (Solo correo registrado en sistema).
FALSO
VERDADERO
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Información de TC con bloqueos desde I a la Y o bloqueos como F, X,L,Z.
FALSO
VERDADERO
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Envíos de Tarjetas de Crédito o Débito / Token al exterior.
FALSO
VERDADERO
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