Chatbot Knowledge Quiz

What is a chatbot?

• A type of robot that performs physical tasks

• A software that mimics human conversation through text or voice interactions

• A hardware device used in automation

• A machine learning algorithm used only in robotics

Which of the following technologies is most commonly used in chatbots?

• Blockchain

• Internet of Things (IoT)

• Natural Language Processing (NLP)

• Augmented Reality (AR)

Which platform is commonly used to develop AI-based chatbots?

• Android Studio

• Dialogflow

• GitHub

• Unity

Rule-based chatbots are limited because they:

• Cannot perform arithmetic operations

• Only operate during specific hours

• Follow pre-defined paths and cannot handle unexpected input

• Require internet access to function

Which of the following is an example of a chatbot application?

• MS Word

• WhatsApp

• Siri

• PowerPoint

What is the primary goal of a chatbot in customer service?

• Replace humans entirely

• Entertain customers

• Provide instant responses and support

• Reduce server load

Which component is essential for understanding user queries in a chatbot?

• User Interface

• NLP Engine

• Database

• Backend Server

Chatbots can be integrated into which of the following platforms?

• Websites

• Messaging apps

• Mobile apps

• All of the above

The Turing Test is used to evaluate a chatbot's ability to:

• Perform calculations

• Store data securely

• Mimic human-like conversation

• Compile code

Which of these is NOT an advantage of using chatbots in business?

• 24/7 Availability

• Reduced workload on human agents

• Emotional intelligence

• Instant response time