Professional Communication - Part 1: Content Review

The study of writing or speaking as a way of communicating information or persuading an individual is _____.

• protocol

• paralanguage

• rhetoric

• etiquette

The purpose of a message that provides information is to _____.

• persuade

• inform

• instruct

• respond

How the message is transmitted is the _____.

• channel

• sender

• translation

• decoding

Personal space is an aspect of _____.

• etiquette

• informal communication

• formal communication

• nonverbal communication

Paralanguage is _____

• nonverbal messages sent through gestures, facial expressions, posture, and other body actions

• the environment or setting in which something occurs or is communicated

• speaking words to communicate

• the attitude projected with the tone and pitch of a speaker's voice