4 chương cuối gsks

What is the main goal of orientation?

• Train old employees

• Let employees tour the city

• Help new employees understand the organization

• Evaluate job performance

Orientation helps reduce:

• Staff confidence

• Teamwork

• Employee turnover

• Guest satisfaction

General property orientation includes:

• Skill development

• Teaching phone answering

• Mission, vision, structure

• Bonus policies

Specific job orientation includes:

• Organizational chart

• Equipment usage

• Job relationship explanation

• All of the above

Orientation is beneficial to:

• Only guests

• Only HR

• Supervisor, employees, and organization

• Just top managers

What is training?

• A motivational speech

• Process to provide knowledge, skills, attitudes

• A casual discussion

• Job interview

Benefits of training to employees include:

• Less stress, self-confidence, promotion

• More free time

• Less responsibility

• No feedback needed

Benefits of training to supervisors include:

• Increase complaints

• Build trust, reduce turnover

• Avoid coaching

• Increase errors

What does COPTERS stand for in a good trainer?

• 7 qualities

• 5 HR metrics

• Interview steps

• Training methods

Which one is NOT in COPTERS?

• Communicator

• Organized

• Critical thinking

• Empathy