Risk Management in Money Transfers

What are the two main types of risks in money transfers that Remitly aims to mitigate?

• Financial risk and privacy risk

• Fraud risk and compliance risk

• Identity risk and payment processing risk

• Reputational risk and customer satisfaction

Why is it important to conduct a risk review on a customer account?

• To help the customer with tier upgrades

• To ensure customer satisfaction

• To identify and mitigate fraud or policy violations

• To automatically approve all transactions

Which of the following are examples of red flags during a risk review? (Select all that apply)

• Sudden profile information changes

• Logins from distant locations in a short time

• A verified ID and consistent sending behavior

• Multiple suspended accounts linked to the device

Which of the following are considered green flags in a review? (Select all that apply)

• Verified liveness video

• SMS-verified mobile number

• Unusual login activity

• Valid identity documents

When should challenge questions be used for fraud mitigation?

• During chat support only

• Only when the customer asks

• Through the voice channel to assess tone and behavior

• In automated emails

What is a common sign of a possible Account Takeover (ATO)?

• Frequent chat inquiries

• Use of legitimate documents

• Suspicious login patterns and changes in profile information

• Long account history

What should you do if a customer's payment profile appears suspicious?

• Immediately approve the transaction

• Ignore it unless a complaint is filed

• Use validation tools and refer to the payment profile guidelines

• Only check if the transaction is above $1,000

When reviewing linked accounts, which similarities may indicate fraud? (Select all that apply)

• Same date of birth

• Similar email structure

• Similar sending pattern

• Same physical mailing address

What should you do if you're unsure about how to label a case during review?

• Escalate immediately to legal

• Approve it just in case

• Collect evidence and consult a manager or program specialist

• Leave the case unreviewed

What do 'gotcha' questions help identify during a call?

• How cooperative the customer is

• If the customer qualifies for a promo

• Inconsistencies or hesitation that may expose a fraudster

• Which product the customer prefers