Final Exam in Human Behavior

What is conflict?

• Agreement between groups

• Clash of opposing interests or ideas

• Friendship among individuals

• A solution-finding process

What is negotiation?

• A process of making conflicts worse

• A way to avoid communication

• A process of seeking a mutually agreeable solution

• A strategy to dominate others

Which of the following is NOT a type of conflict?

• Intrapersonal

• Interpersonal

• Intracommunal

• Organizational

What is the first step in the conflict resolution process?

• Finding Common Ground

• Recognizing the Conflict

• Implementing a Resolution

• Understanding Perspectives

In the Thomas-Kilmann Model, what does 'Collaborating' mean?

• Win-Lose situation

• Lose-Win situation

• Middle-ground concession

• Joint problem-solving

Which conflict style involves withdrawing without resolution?

• Avoiding

• Competing

• Accommodating

• Compromising

What is self-awareness important for?

• Creating more conflicts

• Avoiding conflicts at all costs

• Understanding how you handle conflicts

• Ignoring emotions

What is active listening?

• Interrupting when necessary

• Fully concentrating, understanding, and responding

• Talking more than listening

• Assuming you understand everything

Which is NOT a technique of active listening?

• Paraphrasing

• Clarifying questions

• Eye contact

• Arguing

Emotional Intelligence includes all EXCEPT:

• Self-awareness

• Aggressiveness

• Empathy

• Social skills