TTS3453 - QUIZ 2 - TOPIC 1
Authored by NOR (BP)
Computers
University
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer contacts support about a late delivery, and the agent resolves it with a refund and apology.
CX
UX
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A user navigates a mobile app and easily finds the “Pay Now” button due to clear layout and hierarchy.
CX
UX
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A company launches a new ad campaign with pricing offers that influence how customers perceive the brand’s value.
CX
UX
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Users are confused by a checkout form with poor button labels, so the design team revises it for clarity.
CX
UX
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A product is delivered with a welcome package and tutorial emails guiding new users on how to start.
CX
UX
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A UX designer runs A/B tests to determine which interface version users prefer for completing a task.
CX
UX
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer’s overall journey—from seeing an ad to completing a purchase and receiving follow-up service—is smooth and positive.
CX
UX
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