PM chap 89

1) ________ involves defining the organization's goals, establishing strategies for achieving

those goals, and developing plans to integrate and coordinate work activities.

• A) Execution

• B) Logistics

• C) Planning

• D) Operations

2) The effect of planning on managers is that it forces them to ________.

• A) generate higher profits

• B) anticipate and respond to change

• C) eliminate uncertainty

• D) work at cross purposes

Which one of the following is among the reasons why managers should plan?

• A) When work activities are coordinated around plans, inefficiencies become obvious.

• B) Uncertainty can be eliminated and the organization can be insulated from change with

  planning.

• C) Planning eliminates the need to set goals.

• D) Planning eliminates the need to measure work effort.

Which one of the following is true of the impact of formal planning on organizational

performance?

• A) Formal planning is associated with positive financial results.

• B) Organizations that formally plan invariably outperform those that don't plan.

• C) The amount of planning done is more important to high performance than the quality of

  planning and implementation.

• D) Companies can start seeing the impact of formal planning on performance about a year after

  starting the planning process.

When formal planning fails to lead to higher performance, which one of the following is most

likely to be the reason for the failure?

• A) A participative style of planning was used.

• B) Managers were allowed too much autonomy.

• C) The company emphasized the control function over other functions.

• D) External forces constrain managers' options.

Which aspect of planning refers to documents that outline how results are to be achieved?

• A) goals

• B) plans

• C) objectives

• D) performance guidelines

Goals are different from plans because ________.

• A) goals identify specific steps that the organization needs to achieve, and plans identify the

  overall mission of the organization

• B) goals describe financial objectives, and plans describe objectives related to social

  responsibility

• C) goals are important only for small companies, and plans are important only for large

  companies

• D) goals are desired outcomes, and plans describe how those outcomes will be accomplished

Which one of the following statements is true regarding an organization's goals?

• A) All organizations share the single goal of making profits.

• B) A single goal is more efficient than multiple goals for defining an organization's success.

• C) Using a single goal such as profit may result in unethical behaviors by employees.

• D) Long-term success is ensured if managers emphasize only one goal for an organization.

Most companies' goals can be classified as either ________ or ________.

• A) strategic; financial

• B) operational; tactical

• C) social; economic

• D) strategic; operational

If top management set a goal that each store in the company should have sales equal to or

greater than $100 per square foot per day, this would be an example of ________.

• A) a strategic plan

• B) a directional plan

• C) a financial goal

• D) a strategic goal