Ambassador Final Assessment

What are some ways to help adults easily remember the information they're learning? (select all that apply.)

• Ask them to memorize the new information.

• Tie new information directly to their job.

• Relate new information to something they already know or do.

• Have them write everything down and study it at home.

When you shadow another ambassador, what are some benefits in referring to the ambassador shadow audit form?

• Helps you to become familiar with what to do as you lead associates.

• Provides valuable feedback to the ambassador you’re shadowing.

• Includes important criteria and actions to look for.

• Gives you the script you need to memorize.

In the SBI Feedback model, SBI stands for Situation, Behavior, Impact.

• True

• False

What is Diversity?

• The combination of unique skills experiences, perspectives, and cultural backgrounds that make us who we are.

• Information about a person’s performance of a task which is used as a basis for improvement.

• Creating an environment where our employees feel valued, trusted, connected, informed, and welcomed.

What are some ways we can communicate inclusiveness? (select all that apply.)

• Leave assumptions at the door.

• Make an effort to talk to people in different roles.

• Seek out the perspectives of others.

• Approach every conversation with kindness, patience, and positive intent.

Having emotional intelligence helps us to: (select all that apply.)

• Reduce quality defects.

• Have uncomfortable conversations without hurting feelings.

• Coach and motivate others.

• Manage our emotions when stressed or feeling overwhelmed.

What are some ways you can use emotional intelligence to give and receive feedback? (select all that apply.)

• Use assumptions and impressions to give feedback.

• Separate positive and constructive feedback, and provide examples.

• Focus only on what you have to say, and ask the associates to hold questions until the end.

• Check on your own emotional state beforehand.

Constructive feedback is feedback regarding performance that can be used to build successful skills and behaviors.

• True

• False

Which options are examples of ways to show someone you are actively listening?

• Using jargon and acronyms.

• Restating the question or comment.

• Multi-tasking.

• Using body language, such as nodding your head.

Empathy is the same as sympathy.

• True

• False