Business Comm- Test 1

While creating its ethical code of conduct, an organization’s management asks itself, “Do the words balance the organization’s right to present its best case with its responsibility to present its message honestly?” In this case, which aspect of ethical issues in business communication is the management focusing on?

• the quality of the message

• the larger organizational context

• the organization’s corporate culture

• the manner of conveying the message

• the medium in which the message is conveyed

What did an Association of American Colleges and Universities survey of employers find that was one of the weakest skills of college graduates?

• accessing technology

• writing

• researching

• public speaking

• interpersonal communication

Which statement is accurate regarding the purpose of business communication?

• Messages may have more than one purpose.

• Informative messages are always neutral.

• Informative messages ask the audience to do something.

• Messages that aim to change beliefs or behavior are goodwill messages.

• • Persuasive messages are more effective if they are negative.

What statement accurately reflects workplace writing responsibilities for college graduates?

• An administrative assistant will handle all the writing.

• Writing skills are important in almost every job.

• Most writing on the job will use form letters and templates.

• Only individuals hired as writers need to be able to write.

• Phone calls replace written communication for most matters.

What evidence most clearly suggests that having good communication skills can be important to your career?

• Communication functions are likely to be outsourced by companies.

• Companies which communicate effectively with employees tend to have lower turnover rates.

• The ability to persuade is valued by many employers.

• Many companies seek individuals who can produce technical reports.

• Communication ability ranks first among qualities that employers seek in college graduates.

Which statement is true of conventions?

• They are not static and tend to change with time.

• They do not need to fit a particular context or purpose.

• They are not present in common business communications.

• They should not be adjusted according to the audience.

• They are encountered rarely, if at all.

Which statement is true regarding business communication?

• Poor communication can cost billions of dollars.

• • Emails and text messages do not create legal obligations for organizations.

• Even ineffective messages get optimum results.

• Correct spelling and grammar do not influence the impact of business communication.

• Poor communication mostly wastes time, not money.

Jensen owns an online retail store that sells wearable electronic devices. A new customer has just placed an order for five expensive smartwatches. Which message best illustrates a confirmation of the order using you-attitude?

• I am happy to inform you that the order has been confirmed.

• You'll be happy to hear that your order has been confirmed.

• Your order #2867 has been confirmed.

• In accordance with our standard procedures, the order is being processed.

• I have confirmed your order.

In which business situation would you typically need to be most polite?

• if you are asking for something that will inconvenience the audience

• if you are asking for something that will help the audience more than it will help you

• if you are asking for something routine

• • if you are requesting information

• if you are speaking to a subordinate

Which strategy best helps apply you-attitude on a sentence level?

• talking about your own feelings when referring to a customer's situation

• using sentences that are wordy when communicating with customers

• using active verbs and personal expressions to avoid assigning blame

• talking about you and your company instead of commenting on the audience

• using "you" more often than "I" in positive situations