What does customer service in tourism refer to?
Micro Perspective - Long Quiz

Quiz
•
Hospitality and Catering
•
University
•
Easy
Ann General
Used 1+ times
FREE Resource
50 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The price of travel packages
The assistance, support, and experience provided to guests
The speed of transportation
The quality of souvenirs
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is customer service important in the tourism industry?
Products are more important than experiences
It has no impact on customer loyalty
Good service creates customer loyalty
It decreases destination image
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a key element of customer service in tourism?
Pricing strategies
Communication skills
Advertising campaigns
Financial management
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does active listening involve?
Talking more than the guest
Interrupting the guest
Understanding what the guests need
Ignoring non-verbal cues
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is non-verbal communication important in customer service?
It confuses the guest
It creates warmth
It is not important
It speeds up the conversation
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does professionalism and courtesy include?
Being impatient
Greeting guests warmly
Ignoring cultural differences
Having a negative attitude
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a component of responsiveness and problem-solving?
Slow service
Proactive assistance
Ignoring complaints
Creating negative experiences
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