Micro Perspective - Long Quiz

Micro Perspective - Long Quiz

University

50 Qs

quiz-placeholder

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Micro Perspective - Long Quiz

Micro Perspective - Long Quiz

Assessment

Quiz

Hospitality and Catering

University

Easy

Created by

Ann General

Used 1+ times

FREE Resource

50 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does customer service in tourism refer to?

The price of travel packages

The assistance, support, and experience provided to guests

The speed of transportation

The quality of souvenirs

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is customer service important in the tourism industry?

Products are more important than experiences

It has no impact on customer loyalty

Good service creates customer loyalty

It decreases destination image

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a key element of customer service in tourism?

Pricing strategies

Communication skills

Advertising campaigns

Financial management

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does active listening involve?

Talking more than the guest

Interrupting the guest

Understanding what the guests need

Ignoring non-verbal cues

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is non-verbal communication important in customer service?

It confuses the guest

It creates warmth

It is not important

It speeds up the conversation

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does professionalism and courtesy include?

Being impatient

Greeting guests warmly

Ignoring cultural differences

Having a negative attitude

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a component of responsiveness and problem-solving?

Slow service

Proactive assistance

Ignoring complaints

Creating negative experiences

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