Customer Experience - Engineers

1. According to OVO, we should always act as ----- of the brand.

• Ambassadors

• Cheerleaders

• Leaders

• Owners

2. Listening actively and showing ----- are key parts of building a positive customer interaction.

• Care

• Love

• Empathy

• Sympathy

3. During installations, using ----- language helps create a supportive atmosphere.

• Happy

• Positive

• Angry

• Loud

4. Trust is gained by being ----- & -----

• Honest

• Open

• Consistent

• True

5. Customers are more likely to complete a smart install when they feel at -----

• Home

• Peace

• Ease

6. One benefit of great conversations is improved ----- scores.

• DSAT

• ESAT

• BSAT

• CSAT

7. During the visit, engineers are expected to make the customer feel relaxed and well-informed.

• Happy

• Relaxed

• Well-Informed

• Updated