Services Summit-Audience

Match the Manhattan customer to the role

Groups:

(a) Operations

,

(b) Technical

,

(c) Transportation

,

(d) Warehouse

• Middle Ground

• Makes Most Design Decisions

• Defined Roles

• Close to Day to day operations

• Multi-Tasking

• Troubleshooting

• Pepole that others need

• Technical Experience

• Transportation Experience

• End User Knowledge

• Configuration

• Focus on why it works

An audience type that is on the fence regarding the concept you're presenting _______

• Hostile

• Neutral

• Expert

• Un-Informed

Time is money for this audience, therefore, keep it short.

• Expert

• Neutral

• Business/Senior Stakeholders

• Hostile

True or False: Manhattan solutions effectively target a distinct audience.

• False

• True

_____ customers tend to need streamlined functionality and automation as their supply chain operations are of a smaller scale  

• SCALE

• MAWM

• MATM

• WMOS

True or False: industries do not have distinct needs, specific terminology, and tailored product configurations.

• True

• False

True or False: Audience expectations are the beliefs about the service they anticipate receiving

• True

• False

The Educational Services Organization is also called ___

This ESO training class is designed for everyone who will be using the system

• Level 2

• Level 1

Choose when to engage OCM or Training

Groups:

(a) OCM

,

(b) Training

• Complaining, exasperation

• ESO

• Demo all the features

• Extra time configuring

• Change Managment

• I’m not sure who even owns this

• Can’t reach stakeholders

• New Users