MTouch Post Training Assessment

A store makes 1200 Tokens with 240 Responses (220 Promoters, 10 Passives & 10 Detractors), Find Response Rate & NPS ?

• Response Rate 20%, NPS 87.5

• Response Rate 25%, NPS 78.5

• Response Rate 50%, NPS 75.5

• Response Rate 30%, NPS 85.5

High NPS Score helps a store with...

• Customer Retention

• Measuring Customer Satisafaction

• Identifying Gaps via Customer Feedbacks

• All of the above

Please Validate the statement: A customer has to be created First in POS then Token to be generated via M Touch.

• TRUE

• FALSE

Customer has not shared of any of his details what criteria will he fall in ?

• New Customer, Pending

• Unidentified Token, Lost

• Existing Customer, Lost

• New Purchase, Pending

Who are Dormant Customers?

• Not Shopped from last 3 Years

• Not Shopped from last 3 Months

• Not Shopped From last 24 Months

• Not Shopped From last 12 Months

What are different case status?

• Won Pending Lost

• Pending-Won, Pending, Lost

• Won & Lost

• Pending & Lost

Primary suggested place from where we scan a Barcode ?

• Hamburger Menu < Scan Barcode

• Within Token < Scan Barcode

• Device Home < Scan Barcode

• None of the above

When is NPS link Triggered ?

• Immediately after closure of token

• Immediately after closure of billing

• Immediately after wishlisting of product

• Immediately after Push 2 POS

What Score is applicable for being a Promoter ?

• 1 to 6

• 7 to 8

• 9 & 10

• 7 to 10

Product category for a Super Shimmer Customer

• Gold

• Gem Stones

• Platinum

• Diamond