
MTouch Post Training Assessment
Quiz
•
Professional Development
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Professional Development
•
Practice Problem
•
Medium
ranjeet kumar
Used 2+ times
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16 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A store makes 1200 Tokens with 240 Responses (220 Promoters, 10 Passives & 10 Detractors), Find Response Rate & NPS ?
Response Rate 20%, NPS 87.5
Response Rate 25%, NPS 78.5
Response Rate 50%, NPS 75.5
Response Rate 30%, NPS 85.5
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
High NPS Score helps a store with...
Customer Retention
Measuring Customer Satisafaction
Identifying Gaps via Customer Feedbacks
All of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Please Validate the statement: A customer has to be created First in POS then Token to be generated via M Touch.
TRUE
FALSE
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer has not shared of any of his details what criteria will he fall in ?
New Customer, Pending
Unidentified Token, Lost
Existing Customer, Lost
New Purchase, Pending
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who are Dormant Customers?
Not Shopped from last 3 Years
Not Shopped from last 3 Months
Not Shopped From last 24 Months
Not Shopped From last 12 Months
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are different case status?
Won Pending Lost
Pending-Won, Pending, Lost
Won & Lost
Pending & Lost
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Primary suggested place from where we scan a Barcode ?
Hamburger Menu < Scan Barcode
Within Token < Scan Barcode
Device Home < Scan Barcode
None of the above
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