Communication, Conflict Management & Negotiation Quiz

What is the primary purpose of organizational communication?

• To create conflicts

• To reduce productivity

• To increase employee turnover

• To achieve coordinated action

During a group project, Ava found that her team was struggling to understand each other. They faced various challenges in their communication. Which of the following is NOT a barrier to effective communication?

• Information overload

• Emotional intelligence

• Filtering

• Language differences

During a team meeting, Grace asked her colleagues about the most effective way to communicate important updates. Which communication channel is considered to have the highest richness?

• Company newsletters

• Memos

• Emails

• Face-to-face conversations

During a group project, Henry feels a growing tension with his teammate Samuel. This situation escalates as they struggle to agree on their approach. In the conflict process, what does 'felt conflict' refer to?

• The actions taken during conflict

• Emotional involvement with the situation

• Recognizing potential opposition

• The resolution of the conflict

In a school setting, James and Ava have been having disagreements over group project responsibilities. Which conflict management technique involves bringing them together to identify the issues?

• Direct negotiation

• Problem-solving meetings

• Accommodating

• Avoiding

What is the difference between functional and dysfunctional conflict?

• Functional conflict is always positive; dysfunctional conflict is always negative

• Functional conflict is about tasks; dysfunctional conflict is about relationships

• Functional conflict improves performance; dysfunctional conflict hinders it

• Functional conflict occurs in teams; dysfunctional conflict occurs individually

Ethan is preparing to negotiate a new contract with a supplier. What is the first stage in the negotiation process?

• Bargaining & Problem Solving

• Closure & Implementation

• Preparing & Planning

• Clarification & Justification

Sophia and Mason are working on a group project for school. They have different ideas on how to approach the project. Which strategy involves seeking a solution that satisfies both Sophia and Mason in their negotiation?

• Accommodating

• Avoiding

• Collaborating

• Competing