Quality Management Quiz

What is the main aim of quality management in a business?

• To increase prices

• To reduce employee numbers

• To meet customer expectations

• To limit innovation

Which of the following is a feature of Total Quality Management (TQM)?

• Quality checks only at the end of production

• Responsibility for quality lies with inspectors

• Continuous improvement across the business

• Outsourcing all quality control

Quality assurance differs from quality control in that:

• It ignores product standards

• It inspects finished goods only

• It builds quality into the process

• It is done by external auditors

Which of the following is a benefit of effective quality management?

• Increased waste

• Lower customer satisfaction

• Enhanced brand reputation

• Higher staff turnover

What does the term ‘zero defects’ mean in TQM?

• Employees work zero hours

• No errors are tolerated in production

• No customer feedback is collected

• Quality is checked at the final stage only

A business uses inspection at the end of production. This is known as:

• Quality assurance

• Kaizen

• Benchmarking

• Quality control

Which quality method involves comparing performance to industry best practice?

• Kaizen

• Lean production

• Benchmarking

• Quality circles

Which of the following is a limitation of quality control?

• It prevents faults from occurring

• It empowers employees

• It may lead to complacency in production

• It ensures continuous improvement

What is a key feature of Kaizen?

• Major changes at once

• Elimination of employee feedback

• Continuous small improvements

• Management-only involvement

Which of the following would best measure quality in a service business?

• Number of products made

• Customer satisfaction ratings

• Amount of raw materials used

• Product shelf life