0264 iGCSE Business - Unit 2: End of Topic Quiz

What is the term for a leadership style where the manager takes all decisions in the business and expects to have their orders followed?

• Democratic leadership

• Autocratic leadership

• Laissez-faire leadership

• Transformational leadership

What is an additional amount of payment above basic pay as a reward for good work called?

• Salary

• Bonus

• Commission

• Allowance

What is the term for the way in which authority, control, and instructions are passed down from senior management to lower levels?

• Delegation

• Chain of command

• Hierarchy

• Bureaucracy

What is a payment linked to the number of sales made, often in addition to a basic wage, called?

• Salary

• Bonus

• Commission

• Dividend

What is the definition of communication?

• The transferring of a message from the sender to the receiver, who understands the message.

• Factors that stop the effective communication of messages.

• A legal agreement between employer and employee.

• Communicating with customers to encourage loyalty.

What are communication barriers?

• The transferring of a message from the sender to the receiver.

• Factors that stop the effective communication of messages.

• A legal agreement between employer and employee.

• Giving a subordinate the authority to perform tasks.

What is a contract of employment?

• Communicating with customers to encourage loyalty.

• Giving a subordinate the authority to perform tasks.

• A legal agreement between employer and employee, listing the rights and responsibilities of employees.

• Factors that stop the effective communication of messages.

What is meant by customer relationships?

• Communicating with customers to encourage them to become loyal to the business and its products.

• A legal agreement between employer and employee.

• Factors that stop the effective communication of messages.

• Giving a subordinate the authority to perform tasks.

What does delegation involve?

• Communicating with customers to encourage loyalty.

• Giving a subordinate the authority to perform particular tasks.

• A legal agreement between employer and employee.

• Factors that stop the effective communication of messages.

What is the leadership style that involves employees in the decision-making process but leaves the final decision to the leader?

• Autocratic leadership

• Democratic leadership

• Laissez-faire leadership

• Transformational leadership