
AS 5 ETAPAS DA JORNADA DO CLIENTE
Authored by Isabel Madalena
Education
10th Grade
Used 1+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
Qual é a primeira etapa da jornada do cliente?
Lealdade
Consciência
Decisão
Consideração
2.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
De acordo com a Salesforce, qual porcentagem de consumidores considera a experiência da marca tão importante quanto os produtos?
70%
60%
80%
50%
3.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
Em que as marcas devem investir para melhorar a visibilidade durante a fase de conscientização?
Parcerias com influenciadores
Marketing por e-mail
SEO
Anúncios em redes sociais
4.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
Que tipo de conteúdo pode ajudar a posicionar uma marca como referência na fase de conscientização?
Todas as opções acima
Podcasts
Infográficos
Webinars
5.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
Qual é uma estratégia chave para otimizar a fase de consideração?
Oferecer descontos
Simplificar o checkout
Fornecer depoimentos de clientes
Criar um programa de fidelidade
6.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
Qual é uma ação recomendada a ser tomada durante a fase de decisão?
Enviar newsletters
Oferecer amostras grátis
Postar nas redes sociais
Criar posts de blog
7.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
Qual é o principal objetivo durante a fase de compra?
Fazer o processo rápido e fácil
Aumentar a conscientização da marca
Criar programas de fidelidade
Coletar feedback dos clientes
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