Front Desk May 2025

Where are NEW pillows located?

• 1 LOW

• 2 LOW

• 3 HIGH

Which color chemicals are used to clean bathrooms?

• A. Pink

• B. Blue

• C. Green

• Both A & B

True or False: There are rollaway beds on each floor.

• True

• False

Do we have feather pillows?

• Yes

• No

What should you do if someone needs their room cleaned after 3pm?

• Go in the facility scheduler and randomly pick a day

• Check the staff schedule for a 2p-8p housekeeper and schedule for that day

• Do not schedule them and just make a note in Ops Tech that they need cleaned sometime

• Tell them we don't do cleaning after 3pm. Sorry!

The lobby and public restrooms should be cleaned...

• Only in the morning

• On every shift

• by Tammy only

• When they are dirty

If someone checks in for an extended work stay, should you ask them what day/time would work for their cleaning schedule?

• Yes

• No

Where should you go to find a hair dryer if a guest comes down in the evening and says theirs doesn't work?

• 1 LOW

• Engineering

  Shop

• 3 LOW

• Laundry

Where is the hair dryer located in each room?

• In the kitchen cabinet

• In the closet

• Hanging on the towel rack

• On the lower shelf in the bathroom

When a guest asks for towels, what should you do?

• Tell them housekeeping will take care of it tomorrow

• Give them towels and ask them to bring their dirty ones down or set them in the hallway

• Give them only 1 of each

• Tell them all the towels are dirty