Uji Pemahaman Layanan Prima 2025
Authored by kartuppu kckudus
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Professional Development
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Berapa kali dalam tahun 2025 monitoring dan evaluasi pelayanan prima dilakukan ?
2 kali
3 kali
4 kali
5 kali
2.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Berikut ini yang termasuk dalam dimensi kualitas layanan… kecuali …
Tangible
Empathy
Tampilan desain web
Kehandalan
3.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Kontak poin yang dinilai dalam gemba online adalah ….
Sarana prasarana
Satpam
SO Mobile
Driver BPJS Keliling
4.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Gemba online pada tahun 2025 dilakukan sebanyak …
2 kali
3 kali
4 kali
5 kali
5.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Lokasi penilaian Mystery Shopper pada tahun 2025 dilakukan di … kecuali …
Kantor Cabang
Kantor Kabupaten Utama
Mal Pelayanan Publik
BPJS Online
6.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Lokasi penilaian gemba online pada tahun 2025 dilakukan pada …
Kantor Cabang
Kantor Kabupaten Utama
Mal Pelayanan Publik
BPJS Online
7.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Gemba online dilakukan melalui …
Zoom
CCTV
Video Call
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