Script Knowledge Quiz

What is the correct greeting for an inbound call from a Jacuzzi Bath Remodel lead?

• Hello, Jacuzzi Remodel, how may I assist?

• Hi, thanks for calling, this is [your name], how can I help?

• Thank you for calling, Jacuzzi Bath Remodel, this is [your name], how can I help you today?

• Thank you for calling Bath Experts, this is [your name], how can I help you today?

What should you collect before proceeding to Step 2?

• Name, phone number, and zip code

• Name and address

• Their phone number and home type

• Only the homeowner's name

What is the purpose of asking about problems with plumbing fixtures like dripping or leaking?

• To disqualify the lead

• To fully understand the scope of the project

• To determine repair cost

• To sell plumbing services

What phrase should you use when a homeowner expresses concern about cost?

• “Our costs are lower than competitors.”

• “We’ll beat any quote!”

• “Prices start at $999!”

• “We can’t give an estimate until we see the bathroom in person.”

What is the goal of the Value of the Visit (Step 3)?

• To position the in-home estimate as valuable and free

• To sell the customer a specific product

• To explain our financing

• To get the customer to understand the pricing

Which of the following is a red flag that may disqualify a lead?

• Original tub from 1990

• Request for complete remodel

• Mobile home/trailer

• Separate tub and shower

What is the correct way to handle a one-party appointment when a decision-maker is missing?

• Refuse to book it unless both parties are present

• Book it immediately

• Ask them to call back

• Ask the homeowner 3 times about the other decision-maker

Why do we want all decision-makers present for the consultation?

• So the expert can design with everyone’s input

• Because our policy says so

• To double the quote

• To sell to more people

When confirming the appointment, what should the rep always check?

• If they are retired

• Whether it’s a condo, mobile home, or single-family home

• Whether the home has a backyard

• If the homeowner has a garage

What scheduling rule applies when setting the appointment?

• Only book Fridays

• Avoid weekend appointments

• Always offer the first available time

• Never schedule same-day