16 April 2025

What is the current issue with the Vodacom Rewards Contact Centre?

• A) Technical glitch

• B) Operating at full capacity, resulting in longer response times

• C) System maintenance

When sending an email to the Vodacom Rewards Contact Centre, you can call them afterwards to follow up.

• True

• False

What is the new upsell offer being introduced by Vodacom?

30GB data for _________________ per month.

• A) 159

• B) 169

• C) 149

The new upsell offer can be sold as a standalone sale.

• True

• False

Who is eligible for Vodacom's Funeral Cover contract?

• A) Anyone with a Vodacom SIM card

• B) Only South African citizens with a post-paid Vodacom contract

• C) Only customers between 18-60 years old with a prepaid Vodacom contract

The Funeral Cover contract provides coverage for disability and retrenchment.

• True

• False

How long does it take to pay out claims for the Funeral Cover contract?

Claims will be paid out within______________ hours of receiving all required documentation

• A) 72 Hours

• B) 48 Hours

• C) 24 Hours

What is the deadline for completing the Value Based Vetting training?

• A) 13 May 2025

• B) 6 June 2025

• C) 13 June 2025

The Value Based Vetting model will impact prepaid services for new contract activations and upgrades.

• True

• False

Who is this individual?

• A) A fraudster who has been targeting stores with fraudulent upgrades using identity

  documents.

  If identified in store, discreetly contact Centre Management Security and the SAPS to apprehend the suspect.

• B) A random guy

• C) My neighbour