Device Care BYOD: If a customer needs to replace a broken screen but lives farther than 150 km from a Mobile Klinik location what options do they have?

• Customers would still have to find the nearest Mobile Klink location.

• Customers can use Direct Mail-In Repair (DMIR) with Device Care BYOD (DCB), now offers the convenience of sending your devices directly to Mobile Klinik from home. 

  
  

• Customers will have to call *611 to process the repair.

• Customers can go to their nearest WOW location.

Answer explanation

Screen/Parts repairs are for eligible devices, subject to parts, location and technician availability. Please visit https://www.phoneclaim.com/telus/for details.

Device Care BYOD: Can I add DCB to a device that was purchased outright?

• Yes, any device from any retailor is eligible for DCB.

• Yes, DCB is eligible for BYOD activations, including devices purchased outright from TELUS, Koodo, or any other retailer.

• No, devices outside of a contract are not eligible for DBC.

True or False TELUS Family Discount only affects additional lines, not the primary

• True

• False

Answer explanation

TFD takes affect on ALL lines when paired with an applicable plan!

True of False: All TELUS plans are eligible for TELUS Family Discount.

• True

• False

Answer explanation

TFD eligibility can be found on the P&P page.

Can a multi-line subscriber enroll into Bring-It-Back?

• Yes

• No

Answer explanation

If each subscriber qualifies for Bring-it-Back (with correct device and offer selected), then enrolment can happen for any desired subscriber.

What add-on can provide your Bring it Back customer's peace of mind by ensuring their device will be eligible for return in 2 years?

• Device Care Complete

• Bring it Back Top Up

• 1 Year Manufactures' Warranty

• TELUS Online Security

Answer explanation

Strongly recommend DCC to all your BiB customers to ensure their device is covered!

What services are included in DCC?

• Unlimited screen repairs $39, free battery replacements, unlimited photo/video storage via Asurion Photos App

• Lost & stolen protection, unlimited screen repairs $39, free battery replacements, unlimited photo/video storage via Asurion Photos App & expert Tech help via Asuiron App

• Lost & stolen protection, unlimited screen repairs $39, free battery replacements

How do we request a Koodo Prepaid vPin?

• Ask in the group chat

• Through the Partners Page

• call or Text your DSM

• What is a vPin?

Answer explanation

vPins are allocated per DSM, so please reach out to your support directly to receive one

What are some key value propositions of TELUS’ $85/200 GB shared plan? Select all that apply. 

• TELUS Family Discount

• $0 Connected Device

• Shared Data

• International Text

What is the Refer A Friend value per referral on TELUS & Koodo until April 7th?

• $300

• $100

• $25

• $50

Answer explanation

• TELUS: One-time $100 Bill credit (Double) 🥳
• Koodo: $20 bill credit for 5 months (Quadruple, WOW!) 😱

Until April 7th, 2025