Chapter 6.5 Online Booking Systems

What is the importance of user interface design in online booking systems?

• User interface design is important in online booking systems because it enhances user experience, facilitates easy navigation, reduces errors, and builds trust.

• User interface design is irrelevant in online booking systems.

• User interface design is primarily for aesthetic purposes.

• User interface design only affects the backend functionality.

Answer explanation

User interface design is crucial in online booking systems as it significantly enhances user experience, ensures easy navigation, minimizes errors, and fosters trust, making it essential for effective online transactions.

Name two common payment processing systems used in online bookings.

• Venmo

• PayPal, Stripe

• Square

• Apple Pay

Answer explanation

PayPal and Stripe are widely used payment processing systems for online bookings, offering secure transactions and easy integration for businesses. Venmo, Square, and Apple Pay are also popular but not as common for this specific purpose.

What information is typically included in a booking confirmation email?

• Reservation number, date and time, location, guest name, payment information, cancellation policy, customer support contact.

• Travel insurance policy

• Flight itinerary details

• Hotel room service menu

Answer explanation

A booking confirmation email typically includes essential details like the reservation number, date and time, location, guest name, payment information, cancellation policy, and customer support contact, making this the correct choice.

How does database management support online booking systems?

• Database management slows down online booking systems by creating data bottlenecks.

• Database management supports online booking systems by ensuring efficient data handling, real-time updates, and transaction integrity.

• Database management only stores customer reviews and does not handle transactions.

• Database management is irrelevant to online booking systems and has no impact on performance.

Answer explanation

Database management is crucial for online booking systems as it enables efficient data handling, allows for real-time updates, and maintains transaction integrity, ensuring a smooth and reliable user experience.

What are some common user authentication methods for online bookings?

• Password hints and reminders

• Single sign-on with email

• Username and password, Two-factor authentication, Social media logins, Biometric authentication

• Email verification only

Answer explanation

Common user authentication methods for online bookings include username and password, two-factor authentication, social media logins, and biometric authentication, as they enhance security and user convenience.

Why are mobile booking applications becoming more popular?

• Higher costs associated with mobile bookings.

• Decreased user engagement on mobile devices.

• Increased convenience and accessibility for users.

• Limited features compared to desktop sites.

Answer explanation

Mobile booking applications are gaining popularity due to increased convenience and accessibility for users, allowing them to book services anytime and anywhere, unlike the limitations of desktop sites.

List one advantage and one disadvantage of online booking systems.

• Lower costs and better deals

• Increased customer loyalty

• Faster service and response times

• Convenience and accessibility; Lack of personal interaction

Answer explanation

The correct choice highlights that online booking systems offer convenience and accessibility, allowing users to book anytime. However, they lack personal interaction, which can be a disadvantage for those who prefer face-to-face service.

How has the travel industry changed with online flight bookings?

• Travel agents are now the only way to book flights.

• The travel industry has become less competitive due to online bookings.

• Online flight bookings have made travel more expensive.

• The travel industry has become more accessible and efficient with online flight bookings.

Answer explanation

Online flight bookings have revolutionized the travel industry by making it more accessible and efficient. Travelers can easily compare prices, book flights instantly, and manage their itineraries online, enhancing overall convenience.

What are some features of online booking for concerts and theatres?

• In-person ticket sales only

• No seat selection available

• Limited event information online

• Features of online booking for concerts and theatres include seat selection, ticket purchasing, event information, payment processing, and mobile ticketing.

Answer explanation

The correct choice highlights key features of online booking for concerts and theatres, such as seat selection, ticket purchasing, and mobile ticketing, which enhance the user experience compared to in-person sales.

How do online systems handle booking for sporting events?

• Online systems handle booking for sporting events by allowing users to select events, choose seats, enter payment information, and receive confirmations.

• Booking is done exclusively at the venue on event day.

• Payment information is not required for online bookings.

• Users can only book tickets through phone calls.

Answer explanation

Online systems streamline the booking process by enabling users to select events, choose seats, input payment details, and receive confirmations, making it convenient compared to other methods.