GG: SECTION 2: People in business

What is training?

• The process of improving a worker's skills.

• A method of evaluating employee performance.

• A technique for reducing workplace stress.

• A strategy for increasing company profits.

What is a level of hierarchy?

• Refers to managers/supervisors/other employees who are given a similar level of responsibility in an organisation.

• A system that ranks employees based on their years of service.

• A method of evaluating employee performance annually.

• A classification of employees based on their educational qualifications.

Who is the transmitter or sender of the message?

• The person starting off the process by sending the message.

• The person receiving the message.

• The person interpreting the message.

• The person who creates the message.

What is delegation?

• The process of assigning responsibility and authority to someone else to complete a clearly defined and agreed task while you retain ultimate responsibility for its success.

• The act of transferring all responsibilities to another person without retaining any oversight.

• A method of managing tasks by doing everything yourself to ensure quality.

• The process of sharing tasks among team members without any specific roles defined.

What is workforce planning?

• Establishing the workforce needed by the business for the foreseeable future in terms of the number and skills of employees required.

• A method for evaluating employee performance and productivity.

• A strategy for reducing workforce size during economic downturns.

• A process for recruiting new employees without considering current workforce needs.

What is a trade union?

• An organisation of workers that aims to improve pay and working conditions for its members.

• A group of employers that sets wages and working conditions.

• A government agency that regulates labor laws.

• A non-profit organization that provides job training.

What is dismissal?

• When employment is ended against the will of the employee, usually for not working according to the employment contract.

• A voluntary resignation by the employee due to personal reasons.

• A temporary leave of absence granted to the employee.

• A promotion given to an employee for outstanding performance.

What are leadership styles?

• The different approaches to dealing with people and making decisions when in a position of authority - autocratic, democratic and laissez-faire.

• A method of managing finances in a business setting.

• A strategy for marketing products effectively.

• A technique for improving personal productivity.

What is one-way communication?

• Involves a message which does not call for or require a response.

• A conversation where both parties share their thoughts equally.

• A method of communication that requires immediate feedback.

• A type of communication that is only verbal.

What is commission?

• Payment relating to the number of sales made.

• A fixed salary paid to employees.

• A bonus given for exceptional performance.

• A fee charged for services rendered.