
Guest Relations - Lost and Found
Authored by Diane Perri
Other
Professional Development
Used 1+ times

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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of the onboard Guest Relations team regarding Lost and Found?
To serve as the central Lost and Found Department for each vessel and manage lost and found items as outlined in the SOP.
To provide entertainment for guests who have lost items.
To sell lost items in the onboard shop.
To report all lost items directly to the ship's captain.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a key point in the Guest Guidance for Lost and Found?
A) Encourage use of in-stateroom safes
B) Remind guests to report lost items after disembarkation
C) Advise guests to inspect staterooms before disembarkation
D) Items found will be retained as per Shipping Guide guidance
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
According to the Celebrity Cruises Lost and Found Process, where should all items found in staterooms or public areas be turned in?
Security Office
Guest Relations
Housekeeping
Captain's Office
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What must the Guest Relations team complete and attach to a found item or its envelope?
Lost & Found Sticker
Security Tag
Guest Receipt
Inventory List
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Items discovered in safes are collected by an Assistant Chief Housekeeper along with a witness, secured in a sealed envelope labeled with the ship's name, stateroom number, and sail date, and then handed over to Guest Relations.
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Guest Relations records all submitted items in the Chargerback Lost & Found Management System. What is affixed to the found item before it is securely stored?
A printed summary of the record
A barcode sticker for inventory
A colored tag indicating urgency
A security seal with a serial number
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To claim an item, guests are required to sign a printed summary of the Chargerback record attached to the lost item and Lost and Found Report – Article Found.
True
False
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