Organizational Development & Culture Assessment

Which of the following lists the five phases of OD strategy in the correct order?

• Entry, Diagnosis, Feedback, Solution, Evaluation

• Diagnosis, Entry, Feedback, Solution, Evaluation

• Entry, Feedback, Diagnosis, Solution, Evaluation

• Entry, Diagnosis, Solution, Feedback, Evaluation

The difference between Open Systems Theory and Systems Thinking is:

• Open Systems Theory focuses on the interaction between a system and its environment, while Systems Thinking is a broader approach to understanding complex systems and their interrelationships.

• Open Systems Theory is only used in biology, while Systems Thinking is used in engineering.

• Systems Thinking ignores the environment, while Open Systems Theory emphasizes it.

• Open Systems Theory and Systems Thinking are the same.

The Burke–Litwin Model is used for:

• Organizational change and performance assessment

• Financial analysis

• Marketing strategy development

• Product design

Stakeholder maps can help understand power dynamics in organizations by:

• Identifying key players and their influence

• Listing all employees alphabetically

• Focusing only on external stakeholders

• Ignoring informal relationships

Regular peer feedback is important in creating a feedback culture because:

• It encourages continuous improvement and open communication.

• It reduces the need for any feedback.

• It discourages collaboration among peers.

• It makes feedback less effective.

Best practices for evaluating employee engagement include:

• Conducting regular surveys and feedback sessions

• Ignoring employee feedback

• Focusing only on productivity metrics

• Avoiding communication with employees

The impact of peer-to-peer recognition on engagement is:

• It decreases engagement

• It has no effect on engagement

• It increases engagement

• It leads to disengagement

Applying each phase of OD to improve morale and reduce turnover in a retail chain involves:

• Diagnosing issues, planning interventions, implementing changes, and evaluating results.

• Hiring more staff, increasing salaries, and reducing store hours.

• Focusing only on customer satisfaction and ignoring employee concerns.

• Eliminating all performance reviews and feedback sessions.

Which OD models would be most effective for a tech startup facing role confusion and rapid growth?

• Lewin's Change Management Model

• McKinsey 7-S Framework

• Kotter's 8-Step Change Model

• All of the above

Identifying informal influencers can help implement a new digital tool across departments by:

• Facilitating adoption and encouraging others to use the tool

• Creating technical documentation

• Managing IT budgets

• Developing the tool from scratch