Effective vs Harmful Communication

Statements "I'm here to help. Take a deep breath and tell me what's happening."

• Effective

• Harmful

"Calm down! You're not making any sense."

• Effective

• Harmful

"We've got more important calls right now."

• Effective

• Harmful

"I understand this is scary. You're doing the right thing by calling us."

• Effective

• Harmful

"We're dispatching a unit now. Stay on the line with me, you're not alone."

• Effective

• Harmful

"You should've called earlier. There's nothing we can do now."

• Effective

• Harmful

"Can you tell me where you are right now? I want to make sure help gets there quickly."

• Effective

• Harmful

"It's okay if you're unsure. Just describe what you see or hear."

• Effective

• Harmful

"This isn't an emergency. Call someone else."

• Effective

• Harmful

"We already sent someone. Stop calling again and again."

• Effective

• Harmful