Empathy Map and Design Thinking Quiz

Which of the following is the BEST reason to use an Empathy Map?

• To summarize survey results

• To deeply understand what users say, think, feel, and do

• To fill in details about your product idea

• To create a visual of the user journey

Your user says one thing, but behaves differently. What should your team do?

• Use it to identify deeper needs

• Focus only on what the user said clearly

• Ignore the contradiction

• Choose the easier path to design for

What is the MAIN purpose of defining a POV (Point of View) statement?

• To list all of the user’s challenges

• To summarize the user’s biography

• To reframe the problem based on empathy

• To introduce your user to the audience

A well-written POV statement should include:

• A product name and the final solution

• A business goal for the team

• A user, a need, and an insight

• A description of market demand

Which of the following is the BEST “How Might We” question?

• How might we sell more sustainable products online?

• How might we explain recycling to customers?

• How might we make it easier for users to carry reusable containers daily?

• How might we reduce plastic waste for our company?

What is the main goal of brainstorming in the Ideate stage?

• To generate as many ideas as possible without judgment

• To refine only one idea at a time

• To get final answers as quickly as possible

• To create high-quality mockups immediately

During the prototype phase, what is MOST important?

• Getting user feedback before perfecting the product

• Creating digital assets

• Accuracy of measurements and dimensions

• Finalizing the branding

Why is feedback valuable in Design Thinking?

• It validates the team’s decision

• It helps improve the solution to better match user needs

• It allows the team to launch faster

• It reduces the time needed for design

If users don’t connect with your solution during testing, what should you do?

• Start over from zero

• Make it look better visually

• Ask deeper questions and iterate your idea

• Avoid showing the same prototype again

What does it mean to “iterate” in Design Thinking?

• Improve based on user reactions and test again

• Copy an existing idea that works

• Repeat the design until everyone agrees

• Add more features to your first idea