HRM 2

Which of the following is considered an indirect cost of employee turnover?

• Severance pay

• Cost of advertising the job

• Loss of customer service continuity

• Cost of background checks

Which factor is least likely to directly impact voluntary turnover?

• Work-life balance

• Job misalignment

• Layoffs due to cost-cutting

• Lack of growth opportunities

What does a high turnover rate typically signal in HR metrics?

• Successful performance evaluations

• Ineffective recruitment and retention strategies

• Stable workforce demographics

• Robust promotion systems

What key retention element goes beyond compensation and benefits?

• Outsourcing HR tasks

• Providing long hours for experience

• Ensuring employee involvement and empowerment

• Increasing micromanagement

A CEO dismisses employee dissatisfaction because salaries are high. What is the HRM response?

• Eliminate further discussion

• Focus on non-monetary motivational strategies

• Decrease wages to balance expectations

• Replace underperforming staff

What is the first step in the training process model?

• Selecting delivery mode

• Measuring training effectiveness

• Determining training needs

• Assigning training budgets

Which of the following is a formal, off-the-job training method?

• Brown bag lunches

• Job shadowing

• Web-based training

• On-the-job coaching

Why should training be tied to strategic goals?

• To promote early retirement

• To replace HR planning

• To align employee development with organizational success

• To reduce tax burden

Which training method is most effective for building interpersonal relationships?

• Technical skill workshops

• Managerial task assignments

• Soft skills training

• Job swapping

A communication style that values facts over emotions is:

• Expresser

• Relater

• Analytical

• Driver