Year 12 Business Studies - Operations Quiz

What is globalisation?

• A process of increasing local manufacturing to avoid overseas imports

• The removal of trade barriers between nations, leading to increased integration

• A government policy promoting environmental sustainability

• A strategy to increase internal cost-based competition

Which of the following is a key advantage of using robotics in operations?

• Requires minimal financial investment

• Allows businesses to eliminate all employees

• Performs repetitive tasks with precision and no breaks

• Requires no maintenance

Cost-based competition requires a business to determine their _________ point and apply strategies to create cost advantages over competitors.

Which of the following is an example of a compliance cost?

• Reducing product quality

• Marketing expenses

• Buying raw materials in bulk

• Providing staff with safety training

Match the following quality expectations to either a good or service

Durability - (a)  

Professionalism - (b)  

Fitness for Purpose - (c)  

Level of customisation - (d)  

Durability - (e)  

• Good
• Service

​ (a)   costs are not dependent on the level of operating activity in a business. By contrast, ​ (b)   costs are those that change in direct relationship to the levels of output.

• fixed
• variable
• maintenance
• marketing

Which of the following is NOT a way goods can be differentiated?

• Varying features of the good

• Increasing tax on imported items

• Offering augmented (additional) benefits

• Varying product quality

Pair each example with the correct type of service differentiation.

• No fuss

• An online bank allows customers to transfer money any time using an app

• Flexibility

• A retailer offers a free ‘no questions asked’ return policy

• Level of expertise

• A customer books a ride and chooses the pickup time, location, and car type

• Self-service options

• A tax advisor offers complex business solutions due to years of training

What does the term compliance refer to in business operations?

• Promoting customer satisfaction through quality service

• Following all relevant laws and regulations

• Creating innovative marketing strategies

• Reducing production costs to increase profits

Which of the following is a key requirement of Work Health and Safety (WHS) laws?

• Providing safety training and protective equipment

• Offering bonuses to all staff

• Allowing employees to work from home

• Increasing employee working hours