Friday the 13th June 2025

What is the main purpose of the Value-Based Vetting training for Sales consultants?

• A) To learn about new products and services

• B) To understand how to calculate customer affordability and offer personalized rand values

• C) To improve customer service skills

According to the Value-Based Vetting training reminder, 100% of agents have completed the mandatory training.

• True

• False

What is the expected outcome of the change in the repair claims process, effective June 11 2025?

- Shorter ______________________

- Fast claims outcomes

- Efficient customer service

• A) response times

• B) turnaround times

• C) processing times

What will happen to repair claims submitted after the weekly invoicing cut-off time of 11 June, Thursday 15h00?

• A) They will be processed immediately

• B) They will be paid the following week

• C) They will be rejected

Vumatell 25/25Mbps Vodacom Fibre Broadband package will be discontinued effective June 12, 2025.

• True

• False

For the new 30/30Mbps Vodacom Fibre Broadband package, pricing is discounted for the first _______________________ months on a 24-month contract term.

• A) 3

• B) 2

• C) 1

What will happen to insurance claims submitted on Vodacom Rewards?

• A) They will be processed normally

• B) They will be paid with a delay

• C) They will be automatically rejected and not processed

The Sim Only deals in the June Catalogue for 14GB-7GB+7GB+200min @R279 and 28GB-14GB+14GB+200min @R399 are available for upgrades and new lines.

• False

• True

The WhatsApp number on the June catalogue at 4U is valid and can be given to clients.

• True

• False

Jason Voorhees🤪the infamous villain from the Friday the 13th movies, walks into your Vodacom store looking to purchase the Vivo V50 Lite with the attached ZeBlaze watch. However, you're out of stock of the ZeBlaze watch combo. What's the best alternative to offer him?

• A) A different phone model 🫣

• B) A refund for the missing watch🏃🏻‍♀️

• C) Offer him a Vivo V50 Lite without the watch and possibly bundle it with Vivo TWS 3e buds instead😏