True/False Questions on Technology

Social media is a more expensive alternative than traditional advertising like flyers.

• True

• False

Businesses can use social media to improve customer service by responding quickly to customer inquiries.

• True

• False

It is acceptable to only share sales promotions on social media.

• True

• False

Linking to external resources such as YouTubers who review your products is encouraged.

• True

• False

Customers of the 21st century expect customer service to be available only during office hours.

• True

• False

Accessibility in customer service means being reachable when the customer needs help.

• True

• False

Accountability means customers prefer slow but detailed answers.

• True

• False

One step in embracing new technologies is training supervisors and team leaders first.

• True

• False

The “shelfware syndrome” refers to software that is heavily used.

• True

• False

Celebrating small successes can help in motivating teams to adopt new technologies.

• True

• False