Test tuần 24+25/2025 - AR

Customer asks refund and then invoice as screenshot. Please provide your guidance to this case. https://prnt.sc/qKEh0EUUQBsG

"Why can I edit reviews with 30 characters?"

Please provide your explanation to customer

"I have just submitted import source from my rival's store, when will I receive the update from your team?"

How you will reply this question and how will you record this chat?

Based on the newest release, does the app support auto-translation by language browser currently?

"Which plan I can use review video? Does the app import video on eBay?"

"Can I make the settings to import 4-star reviews only?"

If there is a widget that is not from our app, but customer asks to remove/ customize them, what should agent do?

Provide all steps and explanation agent should support when customers complain app's widget make store slow loading

"I uninstalled app that exceeds only 1 hour after trial period ends, will I be charged from your app?"

"I want to disable auto-play of review box on mobile, I use Slider layout."