Test tuần 24+25/2025 - AR
Quiz
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Other
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Professional Development
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Practice Problem
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Easy
Ngan Kim
Used 1+ times
FREE Resource
Enhance your content in a minute
10 questions
Show all answers
1.
OPEN ENDED QUESTION
15 mins • 1 pt
Customer asks refund and then invoice as screenshot. Please provide your guidance to this case. https://prnt.sc/qKEh0EUUQBsG
Evaluate responses using AI:
OFF
2.
OPEN ENDED QUESTION
15 mins • 1 pt
"Why can I edit reviews with 30 characters?"
Please provide your explanation to customer
Evaluate responses using AI:
OFF
3.
OPEN ENDED QUESTION
15 mins • 1 pt
"I have just submitted import source from my rival's store, when will I receive the update from your team?"
How you will reply this question and how will you record this chat?
Evaluate responses using AI:
OFF
4.
OPEN ENDED QUESTION
15 mins • 1 pt
Based on the newest release, does the app support auto-translation by language browser currently?
Evaluate responses using AI:
OFF
5.
OPEN ENDED QUESTION
15 mins • 1 pt
"Which plan I can use review video? Does the app import video on eBay?"
Evaluate responses using AI:
OFF
6.
OPEN ENDED QUESTION
15 mins • 1 pt
"Can I make the settings to import 4-star reviews only?"
Evaluate responses using AI:
OFF
7.
OPEN ENDED QUESTION
15 mins • 1 pt
If there is a widget that is not from our app, but customer asks to remove/ customize them, what should agent do?
Evaluate responses using AI:
OFF
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