To send an email from within an existing SR, what Parent Tab should you start in and which button should be pushed?

• Email - Reply to All

• Call Logging - Create Response

• Correspondence - Generage

• Service - Response Child Tab

Which tab do you need to select to choose who the correspondence is for?

• Recipients child tab

• Response child tab

• Compensation child tab

• Activities child tab

In the recipients tab, how do you verify, add, or change the address to which correspondence is being sent?

• Click on the "Last Name" hyperlink of the recipient, then click the "Address Line" pick applet

• Click the "Add" button in the Recipients tab

• Click the "Response" child tab

• Click the "Type" column of the recipient

What should you do if the email address does not auto populate in the To field when creating correspondence?

• Leave the field blank

• Enter your own email address

• Manually enter the guest’s or travel partner’s email address

• Use a generic company email address

If a guest called, what should the Inbound Contact Method be set to?

• Email

• Letter

• Phone

• Fax

If only an email was sent, what should the Outbound Contact Method be?

• Phone

• Email

• Letter

• Fax

Which button should you click to automatically send the correspondence for proofreading and move to the “Service History Remarks” child tab?

• Send Email

• Create Correspondence

• Update Letter CC Names

• Default Subject

What is the purpose of entering Service History Remarks in the Service Request?

• To update the guest’s contact information

• To provide a brief statement of the guests’ concerns/inquiries and actions taken

• To change the status of the reservation

• To attach additional documents

After entering Service History Remarks, which action should be taken to permanently load the remarks on the reservation?

• Click “Save”

• Click “Send to Service History”

• Click “Update Letter CC Names”

• Click “Proofread”

When looking for a record of an email that has already been sent, what should you do if the Service Request is not owned by you?

• Leave the search criteria under “My Service Requests”

• Choose “All Service Request for my Org” from the dropdown

• Click “Send to Service History”

• Click “Create Correspondence”