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Service Request with Correspondence - Temp

Authored by Global Learning MSS

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Professional Development

Used 2+ times

Service Request with Correspondence - Temp
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12 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To send an email from within an existing SR, what Parent Tab should you start in and which button should be pushed?

Email - Reply to All

Call Logging - Create Response

Correspondence - Generage

Service - Response Child Tab

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which tab do you need to select to choose who the correspondence is for?

Recipients child tab

Response child tab

Compensation child tab

Activities child tab

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In the recipients tab, how do you verify, add, or change the address to which correspondence is being sent?

Click on the "Last Name" hyperlink of the recipient, then click the "Address Line" pick applet

Click the "Add" button in the Recipients tab

Click the "Response" child tab

Click the "Type" column of the recipient

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if the email address does not auto populate in the To field when creating correspondence?

Leave the field blank

Enter your own email address

Manually enter the guest’s or travel partner’s email address

Use a generic company email address

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a guest called, what should the Inbound Contact Method be set to?

Email

Letter

Phone

Fax

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If only an email was sent, what should the Outbound Contact Method be?

Phone

Email

Letter

Fax

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which button should you click to automatically send the correspondence for proofreading and move to the “Service History Remarks” child tab?

Send Email

Create Correspondence

Update Letter CC Names

Default Subject

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