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Siebel IDS - Temp

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Siebel IDS - Temp
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12 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which tab in Siebel IDS is primarily used to display the agent’s extension upon logging in?

Home Tab

Leads Tab

Activities Tab

Calendar Tab

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of the "Set State" button on the CTI/Avaya toolbar?

Change phone state, such as assign, briefing, or break

Initiate a phone call

Pick up the call

Display call duration

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which tab would you use to view all interactions with guests in Siebel IDS?

Quotes Tab

Activities Tab

Contacts Tab

Bookings Tab

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you need to retrieve a guest’s information based on their loyalty number, email address of phone #, which tab should you use in Siebel IDS?

Calendar Tab

Contacts Tab

Opportunities Tab

Home Tab

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the phone number is recognized by the system, what will be displayed in the “Results” applet?

A list of guest records.

A list of travel agencies.

A list of available agents.

A list of recent calls.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do after locating the correct guest record in the “Results” applet?

Click the name in the “Last Name” column.

Call the guest directly.

Send an email to the guest.

Delete the guest record.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT one of the three applets available to search for guest information in Siebel IDS?

Profile Search

ID Search

Booking Search

Opportunity Search

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