Chapter 8: Key Terms

A process where management and unions negotiate directly without a mediator.

A negotiation process in which a specialist in labor-management negotiations acts as a go-between for management and the unions and helps focus on the problems.

A method of resolving disputes through arbitration without any negotiation.

A formal meeting where all parties agree to disagree on labor issues.

Nonunion workers can be hired but must join the union later.

All workers must be union members before being hired.

Only union members can work in a union shop.

Nonunion workers are not allowed to work at all.

Programs established by organizations to expand job opportunities for women and minorities.

Programs aimed at reducing the tax burden on corporations.

Initiatives designed to promote volunteerism among citizens.

Policies that restrict hiring based on age and experience.

Workers must join a union and pay dues.

Workers don’t have to join a union but must pay union dues.

Workers can choose to join a union or not, but must pay higher dues if they do.

Workers are not required to pay any dues or join a union.

State laws that allow an employee to opt out of joining a union.

Federal laws that require all employees to join a union.

State laws that mandate union membership for all employees.

Federal regulations that prohibit union activities.

Government payment to unemployed former workers.

Financial aid for job training programs.

Tax incentives for businesses hiring new employees.

Welfare benefits for low-income families.

The process of hiring, developing, motivating, and evaluating employees to achieve organizational goals.

A method for tracking employee attendance and performance.

A strategy for reducing operational costs in a company.

A system for managing customer relationships and feedback.

A form of on-the-job training in which a senior manager or other experienced employee provides job- and career-related information to a mentee.

A type of formal education that occurs in a classroom setting.

A process where employees are evaluated based on their performance metrics.

A method of team-building that focuses on group activities and exercises.

A form of on-the-job training that combines specific job instruction with classroom instruction.

A type of formal education that occurs in a university setting.

A short-term job that requires no prior experience or training.

A self-directed learning process that occurs outside of a structured environment.

The process of training employees for their roles.

The attempt to find and attract qualified applicants in the external labor market.

The evaluation of employee performance.

The process of promoting employees within the organization.