The Use of Foreign Call Centers by US Companies

01.What is the primary purpose of a call center?

• A. Product design

• B. Customer support services

• C. Manufacturing

• D. Data storage

02.Which of the following is a common function of call centers?

• A. Legal consulting

• B. Technical assistance

• C. Advertising design

• D. Logistics planning

03.Why do companies choose to locate call centers in certain countries?

• A. High taxes
  

• B. Expensive labor

• C. Cost-effective labor

• D. Political instability

04.Which country is known as a leading call center hub due to its English-speaking workforce?

• A. China

• B. India

• C. Brazil

• D. Germany

05.What is one of the main reasons banks use foreign call centers?

• A. Increase physical branches

• B. Handle customer inquiries efficiently

• C. Hire more domestic staff

• D. Improve cybersecurity

06.How do foreign call centers help during peak hours?

• A. They close early

• • B. They manage customer service overload
    

• • C. They shut down non-essential systems

• • D. They transfer all calls to voicemail

07.What is opportunity cost?

• A. The total expense of outsourcing

• B. The next best alternative forgone

• C. The profit from outsourcing

• D. The number of employees saved

08.How does outsourcing affect operational expenses?

• A. Increases them

• B. Has no effect

• C. Reduces them

• D. Doubles them

09.What is a potential downside of using foreign call centers?

• A. Increased service hours

• B. Lower labor costs

• C. Communication barriers

• D. Higher domestic employment

10.What is the main advantage of scalability in call centers?
A. Hiring more executives
B. Changing services based on demand
C. Buying more offices
D. Increasing product prices

• A. Hiring more executives

• B. Changing services based on demand

• C. Buying more offices

• D. Increasing product prices