Total Quality Management Quiz

Who is considered the father of Total Quality Management (TQM)?

• Henry Fayol

• F.W. Taylor

• W. Edwards Deming

• Peter Drucker

The simple objective of TQM is:

• To increase market share

• Do the right things, right the first time, every time

• Customer satisfaction at any cost

• Delegation of authority

Which principle of TQM emphasizes that quality starts with knowing what the customer wants?

• Continuous improvement

• Fast response

• Customer-driven quality

• Management by facts

The rule of thumb in quality management that attributes 85% of problems to faulty systems is known as:

• Pareto Law

• 85/15 Rule

• Quality Triangle

• Deming Principle

Which of the following is NOT a statistical tool used in TQM?

• Control chart

• Scatter diagram

• SWOT analysis

• Pareto diagram

Benchmarking means:

• Setting production targets

• Measuring performance against best-in-class organisations

• Internal staff appraisal

• Cost-cutting strategy

The Plan-Do-Study-Act (PDSA) Cycle is associated with:

• Data collection

• Statistical process control

• Continuous process improvement

• Performance appraisal

What is the main goal of Quality Function Deployment (QFD)?

• Increase sales

• Maximize employee productivity

• Translate customer needs into technical specifications

• Establish organisational hierarchy

Which feedback method is considered most cost-effective in a low-internet-penetration country like India?

• Internet forums

• Toll-free numbers

• Report cards

• Email surveys

In TQM, employee involvement can be promoted through all of the following EXCEPT:

• Readiness assessment

• Performance appraisal

• Command and control leadership

• Communication of specific goals