What is the primary role of operations management?

• Maximizing shareholder dividends
• Transforming inputs into outputs
• Developing marketing strategies
• Managing financial accounts

Which of these is an example of a tangible product?

• Car insurance policy
• Haircut
• Smartphone
• Tax consultancy service

Capital-intensive production is most likely in:

• Bespoke tailoring
• Oil extraction
• Personal tutoring
• Nail salon services

Which operations method produces unique, one-off items?

• Batch production
• Mass production
• Job production
• Mass customization

The production process shown in Figure 5.1 does NOT include:

• Inputs
• Quality control
• Transformation process
• Outputs

Which production method would be used for wedding dresses?

• Mass production
• Batch production
• Job production
• Flow production

What is a key disadvantage of job production?

• Low product quality
• High labor costs
• Lack of customization
• Over-reliance on machinery

Batch production is characterized by:

• Continuous flow of identical products
• Making products in sets or groups
• Complete customization
• Extremely high unit costs

Which product would most likely use mass/flow production?

• Hand-painted portrait
• Designer wedding cake
• Bottled mineral water
• Custom-tailored suit

A key advantage of mass production is:

• High product flexibility
• Low unit costs
• Skilled worker motivation
• Small production runs