Airport English - Greetings and First Contact

Exercise 1: Basic Greetings Complete the sentences with the correct greeting: (Good morning / Good afternoon / Good evening) 1. A passenger arrives at 9:00 AM: Agent: __________

• Good morning

• Good afternoon

• Good evening

• Good night

Complete the sentences with the correct greeting: (Good morning / Good afternoon / Good evening) 2. The time is 3:30 PM: Agent: __________

• Good afternoon

• Good morning

• Good night

• Hello

Complete the sentences with the correct greeting: (Good morning / Good afternoon / Good evening) 3. The passenger is checking in for a night flight at 8:00 PM: Agent: __________

• Good evening

• Good morning

• Good afternoon

• Hello

Exercise 2: Offering Help Complete with: (How / May / Can / Do) 1. __________ I help you?

• May

• How

• Can

• Do

Exercise 2: Offering Help Complete with: (How / May / Can / Do) 2. __________ you need any help?

• Do

• How

• May

• Can

3. __________ I see your passport, please?

• Can

• Do

• Will

• Shall

4. __________ can I help you?

• How

• What

• Where

• When

Exercise 3: First Contact Dialogues Fill in the blanks with these words: (help / passport / flight / check-in / boarding pass / destination) Agent: Good morning! How can I __________ you?

• help

• passport

• flight

• destination

Exercise 3: First Contact Dialogues
Fill in the blanks with these words: (help / passport / flight / check-in / boarding pass / destination)
Passenger: I need to __________ for my __________ to London.

• check-in, flight

• help, passport

• boarding pass, destination

• passport, check-in

Agent: Sure! May I see your __________, please?

• passport

• umbrella

• ticket

• wallet