Buying and Selling Process Quiz

What is the first step in the buying decision process?

• Providing feedback

• Identifying needs and wants

What is the difference between need and want?

• Need is essential for survival, want is just a luxury

• Want is more important than need

Which is an example of 'need'?

• Water for health

• Soft drinks for taste

Where can a consumer get information?

• Online advertising

• Making their own product

What is done in the 'evaluation of choices' step?

• Comparing products based on needs

• Buying any product immediately

What can affect decision making in purchasing?

• Attitude and budget

• Race and age

What can possibly delay the purchase decision?

• Negative feedback

• Good service

What is done after the purchase?

• Evaluation of the product

• Sending a new order immediately

How can it be known if a customer will repurchase?

• Based on their satisfaction with the product

• Based on the quantity of products bought

What should a seller do to meet the buyer's needs?

• Match the product to the consumer's needs

• Sell even if the customer doesn't need it