CSS11-1Q-ST1

A servicing team is directed to improve task completion times. Which SOP benefit are they focusing on achieving?

• Improving the overall safety protocols for personnel.
• Ensuring all tasks are completed with high consistency.
• Gaining efficiency from streamlining the work processes.
• Enhancing training materials for all the new technicians.

A technician writing an SOP for data backup must list required external software guides. Where should this be placed?

• Inside the main body of the procedures section.
• In the dedicated References section for related documents.
• Within the scope section to define the task.
• Immediately after the main title of the document.

A user needs to enter text and numbers into a spreadsheet. Which device is essential?

• The mouse used for controlling the screen's pointer.
• The monitor that displays all the visual information.
• The specialized graphics card for rendering complex images.
• The keyboard for entering text and various commands.

A user performing professional video editing needs to upgrade for better graphic performance. What component should they get?

• The keyboard used for entering all text commands.
• The computer's main central processing unit, or brain.
• The graphics processing unit, also called a video card.
• The power supply unit converting the wall current.

A user reports their computer randomly restarts during video editing. Which component should be prioritized?

• The keyboard used for entering editing commands and shortcuts.
• The optical drive that reads CDs and DVDs.
• The central processing unit that may be overheating significantly.
• The network card that connects to internet services.

Differentiate the data storage roles of a computer's RAM and its primary SSD.

• RAM is for permanent storage; SSD is for temporary.
• RAM is volatile; an SSD provides persistent storage.
• Both are used for long-term, persistent data storage.
• Both lose all their data when power is off.

How do RAM-related issues manifest differently from hard drive failures?

• RAM issues cause clicking sounds; drive failures cause silence.
• RAM problems cause system crashes; drive problems cause noise.
• RAM failures affect only graphics; drive failures affect audio.
• RAM issues occur only at startup; drive issues during operation.

How do SOPs primarily contribute to the training of new computer service technicians?

• By listing the salary ranges for different positions.
• By helping new staff to learn processes effectively.
• By serving as a contract for their employment.
• By outlining the company's entire organizational structure.

How do a mouse and a keyboard differ in their primary function as input devices?

• The keyboard displays images; the mouse enters numbers.
• The keyboard enters text; the mouse controls the cursor.
• The mouse connects to networks; the keyboard plays audio.
• The mouse processes data; the keyboard stores the data.

How do safety protocols and efficiency in task completion interact within computer servicing SOPs?

• Promoting efficiency often means that safety must be disregarded.
• Efficient procedures must also incorporate critical safety protocols.
• Safety rules apply only to non-efficient, complex tasks.
• A focus on efficiency makes safety protocols unnecessary.