Room Sales

What is the abbreviation of ‘PMS’ and which department use it?

• Property Manager System
  Accounting

• Property Management System

  Front Office

• Property Managed System
  Front Office

• Property Management System

  Accounting

The hotel doesn't need to ensure a sufficient amount has been pre-authorized that covers the entire amount of the guest stay as long as the hotel has the guest credit card number saved in the PMS as a payment guarantee.

• TRUE

• FALSE

The monthly supervision performed by the General Manager or the Director of Finance, to ensure the quality of the checks and the authenticity of the results by their signatures, could be done in several ways, except

• By selecting and reviewing randomly several daily checks at the end of the month and signing them

• By completing a summary page of the daily checks and signing it after having reviewed the daily checks

• By reviewing and signing each daily checks at the end of the month

• By reviewing the daily checks at the end of the month.

Permanent invoices must be settled or transferred to city ledger within ...

• 48 hours

• 72 hours

• 5 days

• 7 days

No-shows should have no impact on the occupancy rates.

• TRUE

• FALSE

Refunds to credit card be made using cash

• FALSE

• TRUE

Cancellation and Attrition Fees should be recorded as

• Room Revenue

• No-Show Revenue

• Miscellaneous Income

• Surcharges and Service Charges

What is the maximum number of days the hotel has to react to Welcome Now after receiving a retroclaim?

• 3 days

• 5 days

• 7 days

• 10 days

In terms of redemption operations, if the occupancy rate surpasses ..... for at least one night during the guest stay, the Hotel obtains a refund at a higher rate by sending their Manager Report within 24 hours to the related team (if the hotel does not have automatic occupancy rate input).

• 100%

• 95%

• 90%

• 85%

A check must be performed at least once every week to verify, rectify, and validate the completeness of commissions for each reservation in the FASTCOM online justif.
When should it be done?

• Wednesday

• Tuesday

• Friday

• Monday