Customer Complaint Handling Quiz

Customer Complaint Handling Quiz

Professional Development

10 Qs

quiz-placeholder

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Customer Complaint Handling Quiz

Customer Complaint Handling Quiz

Assessment

Quiz

Hospitality and Catering

Professional Development

Practice Problem

Easy

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Dedi received a complaint from a customer about a defective product. What is the first element in handling customer complaints?

Respond to complaints

Refer complaints

Identify and analyse the complaint

Determine and agree upon appropriate action

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

While working at a local café, Adi noticed several types of complaints from customers. Which of the following is NOT a type of complaint mentioned?

Difficult or demanding customers

High prices

Unhygienic conditions

Rude staff and management

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sari is working at a customer service desk when a customer approaches her with a complaint about a product. What is a key technique for receiving a verbal complaint?

Using technical jargon

Raising your voice

Active listening

Ignoring the customer

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a common customer need?

To be served by friendly staff

To wait longer for service

To be charged extra

To feel ignored

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should Titi do when a complaint is received?

Dismiss it immediately

Ignore the complaint

Record the details

Wait for the customer to leave

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

During a group project, Yuni noticed that effective communication was crucial for their success. What is an important aspect of effective communication?

Maintaining eye contact

Speaking quickly

Using complex language

Avoiding questions

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Rizky received a complaint about a product he sold. What should be included in a written record of this complaint?

Personal opinions

Details of the complaint

Nothing at all

Only the customer's name

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