GL Play Culture - Customer Experience Quiz

What are The Four Stars of Standard?

Apakah The Four Stars of Standard?

• Safety & Security (Keselamatan)

  Benchmark (Piawai)

  Recognition (Pengiktirafan)

  Unique Rides (Tarikan Unik)

• Safety & Security (Keselamatan)

  Attractions (Tarikan)

  Recognition (Pengiktirafan)

  Magic Moments (Detik-detik Ajaib)

• First Impression (Tanggapan Pertama)

  Attractions (Tarikan)

  Recognition (Pengiktirafan)

  Unique Rides (Tarikan Unik)

• Safety & Security (Keselamatan)

  Benchmark (Piawai)

  Recognition (Pengiktirafan)

  Magic Moments (Detik-detik Ajaib)

In The Story of GL Play Parks, which location is NOT shown on Max's Super Tablet, & our GL Play Squad found the location by accident while travelling on the Solar Express?

Dalam The Story of GL Play Parks, lokasi manakah yang TIDAK tertera pada Super Tablet Max, & GL Play Squad menemui lokasi ity secara tidak sengaja ketika meneroka di atas Solar Express?

• FunPark

• Paya Indah Discovery Wetlands

• SplashMania

• Discovery Park

Who is considered as the leader of the GL Play Squad?

Siapakah ketua kepada GL Play Squad?

• Omba' King

• Zoomi

• Max

• Swaggy B

Which Department falls under Zoomi?

Jabatan manakah yang mewakili Zoomi?

• Retail

• Airbnb

• All, due to rotation basis (Semua, kerana bergilir-gilir)

• Finance

What is Paya Indah Discovery Wetlands' culture?

Apakah budaya Paya Indah Discovery Wetlands?

• The Adventurer Culture

• The Explorer Culture

• The Fun Culture

• The Splash Culture

What do we call our guests at FunPark?

Pengunjung FunPark digelar sebagai apa?

• Fun People

• Fun Farers

• Fun Timers

• Fun Seekers

What is Discovery Park's tagline?

Apakah tagline Discovery Park?

• Clash!

• Discover!

• Rumble!

• Let's Go!

What are the KEY POINTS in 'Making Moments Memorable'?

Apakah perkara utama dalam topik 'Making Moments Memorable'?

i. Why Customer Experience Matters (Mengapa Pengalaman Pelanggan Penting)

ii. Beyond Rides & Attractions (Lebih Dari Tunggangan & Tarikan)

iii. Customer-Centric Culture (Budaya Berutamakan Pelanggan)

iv. Increase in Bonus & Salary (Tambahan Bonus & Gaji)

• i, ii, & iii

• iv only

• All of the Above (Semua di atas)

• i, iii, & iv

Which of these are NOT one of the 6 reasons that influence a customer's choice?

Jawapan yang manakah BUKAN salah satu daripada 6 sebab yang mempengaruhi pilihan pelanggan?

• Luxury (Kemewahan)

• Service (Perkhidmatan)

• Quality (Kualiti)

• Spouse / Partner (Suami Isteri / Pasangan)

In Effective Verbal Communication, a good way is to practice the VAPPIT Model to improve your speech. What are the CORRECT steps of the VAPPIT Model?

Dalam Effective Verbal Communication, VAPPIT Model merupakan cara yang bagus untuk melatih pertuturan kata. Apakah langkah-langkah BETUL VAPPIT Model?

• Volume (Kelantangan)

  Articulation (Artikulasi)

  Pitch (Nada)

  Pause (Berhenti sejenak)

  Inflection (Penekanan perkataan)

  Tempo (Kelajuan)

• Voice (Suara)

  Architecture (Seni Bina)

  Power (Kuasa)

  Praise (Pujian)

  Intonation (Intonasi)

  Thank (Berterima Kasih)

• Volume (Kelantangan)

  Articulation (Artikulasi)

  Power (Kuasa)

  Pause (Berhenti sejenak)

  Intention (Niat)

  Timely (Bersesuaian Dengan Masa)

• Volume (Kelantangan)

  Aura (Aura)

  Pitch (Nada)

  Praise (Pujian)

  Inflection (Penekanan perkataan)

  Thank (Berterima Kasih)