GL Play Culture - Customer Experience Quiz

What are the Four Stars of Service?

• Safety & Security

  Benchmark

  Recognition

  Unique Rides

• Safety & Security

  Attractions

  Recognition

  Magic Moments

• First Impression

  Attractions

  Recognition

  Unique Rides

• Safety & Security

  Benchmark

  Recognition

  Magic Moments

Ambassadors of the GL Play Culture will be known as?

• Culture Champions

• Culture Ambassadors

• Culture Leaders

• Culture Kings

What is Paya Indah Discovery Wetlands' culture?

• The Adventurer Culture

• The Explorer Culture

• The Fun Culture

• The Splash Culture

What do we call our guests at FunPark?

• Fun People

• Fun Farers

• Fun Timers

• Fun Seekers

Which of these are NOT one of the 6 reasons that influence a customer's choice?

• Luxury

• Service

• Quality

• Spouse / Partner

In Effective Verbal Communication, a good way is to practice the VAPPIT Model to improve your speech. What are the correct steps of the VAPPIT Model?

• Volume

  Articulation

  Pitch

  Pause

  Inflection

  Tempo

• Voice

  Architecture

  Power

  Praise

  Intonation

  Thank

• Volume

  Articulation

  Power

  Pause

  Intention

  Timely

• Volume

  Aura

  Pitch

  Praise

  Inflection

  Thank

Which of these are not considered as Non Verbal Communication?

• Tone of Voice

• Eye Contact

• Guest Awareness

• Body Language

Which of these are the correct steps in the TRACT Method?

• Talk

  Repeat

  Answer

  Confirm

  Thank

• Thank

  Repeat

  Answer

  Confirm

  Thank

• Thank

  Repeat

  Assure

  Confirm

  Thank

• Thank

  Reason

  Answer

  Confirm

  Thank

• Thank

  Repeat

  Answer

  Communicate

  Thank

Which Department falls under Omba King?

• Retail

• Operations

• All, due to rotation basis

• Finance

What is Discovery Park's tagline?

• Clash!

• Discover!

• Rumble!

• Let's Go!